Tombola Terms & Conditions
Nobody loves reading the small print, but a few minutes with the Tombola terms can save you a real headache later — especially around withdrawals, bonuses and account rules. This page breaks down the key points of the operator’s terms and conditions in plain English, so you know exactly what you’re agreeing to before you play.
Table of contents
What do the general terms at Tombola cover?
The general terms form the contract between you and the operator: by registering and playing, you accept the full terms and conditions, confirm you meet the eligibility rules, and take on responsibility for your own account. Tombola operates under a UK Gambling Commission licence (Account No. 38613) and has been part of the UK bingo scene since 2006, with Flutter Entertainment owning the brand since 2022.
Acceptance of terms
Creating an account, making a deposit or playing any game counts as accepting the terms. The operator can update them, and continued use of the site after changes are published means you’ve accepted the new version. It’s worth re-reading the terms page occasionally — particularly if you return to the site after a break.
Eligibility and age requirements
- You must be at least 18 years old — no exceptions for UK players.
- You need to be a UK resident using payment methods registered in your own name, such as a Visa debit card, Mastercard debit card, Visa Electron or Apple Pay.
- One account per person; duplicate accounts can be closed and winnings voided.
- The operator runs identity and age verification checks, and accounts that can’t be verified may be suspended until documents are provided.
Account responsibilities
Your login details are yours to protect. Sharing your account, letting someone else play on it, or using another person’s debit card breaches the terms. Keep your details current — if your address, name or payment card changes, update it in your account settings, because mismatched details are a common cause of delayed withdrawals. The £300 maximum balance and weekly net-deposit ceiling also apply at account level, so plan your deposits accordingly.
What are the betting rules at Tombola?
Tombola’s betting rules state that all games run on in-house proprietary software, results are determined fairly, and any dispute follows a set complaints procedure. Bonus play sits under its own promotional terms, and the operator’s decision stands unless escalated through the formal dispute process.
Game rules and fairness
Every title — Bingo90, Bingo75 Lines, Bingo80, plus Pulse, Burst, Blocks and Paper — is built in-house on proprietary Tombola software, so the game rules are documented by the operator itself rather than a third-party studio. Tickets start from 1p and go up to 50p, and each game displays its own rules and prize structure in the lobby. Once a ticket is bought and a game starts, the bet stands — you can’t cancel mid-round, and technical errors that produce an incorrect result can lead to the round being voided and stakes returned.
Bonus terms reference
Bonuses carry their own promotional terms on top of the general ones. The welcome offer is a 100% bonus match up to £50 on a minimum £10 first deposit, with 1 Free Play awarded for every £1 (up to 50 Free Plays). It’s for new players aged 18+ on their first deposit only, and there’s a standout detail: no wagering requirements, so winnings are paid as withdrawable cash. That’s refreshingly simple compared to typical market practice. Occasional £5 FREE code promotions are also offered to new players and through the Playmates referral scheme, each with its own stated conditions.
Dispute resolution
If something goes wrong — a settled game you disagree with, a bonus that didn’t credit — the first step is customer support, available 24/7 via live chat and email (support@tombola.co.uk), plus a UK freephone line 0800 29 888 73 between 9 AM and 11 PM. If the complaint isn’t resolved internally, the terms point you towards an independent alternative dispute resolution body, and as a UK Gambling Commission licensee (38613), the operator is bound by the regulator’s standards on fair and open terms.
How does account closure and suspension work at Tombola?
You can close your Tombola account at any time by contacting support, while the operator can suspend or close accounts for terms breaches, failed verification or responsible gambling reasons. Any remaining real-money balance is normally returned to you, minus anything legitimately owed.
Voluntary account closure
Closing your account is your right. Contact support through live chat, email or the freephone line and ask for closure — the operator will withdraw any remaining cash balance to your registered debit card or Apple Pay method, with debit card withdrawals taking 3-5 banking days. If you just want a break rather than a full closure, the safer gambling tools — deposit caps, session reminders and self-exclusion — might suit better. Related reading: Tombola responsible gambling.
Operator rights to suspend accounts
The terms give Tombola the right to suspend or close an account where it reasonably suspects:
- Fraud, chargebacks or use of a payment method that isn’t yours
- Multiple accounts or bonus abuse
- Underage play or failed identity verification
- Abusive behaviour towards staff or other players in chat
- Breaches of any other published term
Where an account is suspended pending investigation, balances can be frozen until the review concludes. Winnings obtained through a genuine breach can be voided — that’s standard across UK-licensed operators, not a Tombola quirk.
Dormant account policy
Accounts left unused for an extended period are treated as dormant under the terms. The operator will attempt to contact you and return any remaining real-money balance to your registered payment method. The practical takeaway: if you stop playing, withdraw your balance first rather than leaving it sitting in an inactive account.
Frequently asked questions about Tombola
What are the main terms of using Tombola?
You must be 18 or over, hold one account in your own name, and use your own payment methods such as Visa, Mastercard, Visa Electron debit cards or Apple Pay. Playing means accepting the full terms, including game rules, promotional conditions and the operator’s UK Gambling Commission licence obligations.
Can Tombola close my account?
Yes. The operator can suspend or close accounts for terms breaches, fraud suspicion, failed verification or responsible gambling concerns. Genuine cash balances are normally returned to your registered payment method, though winnings linked to a confirmed breach of the terms can be voided.
What happens if I violate Tombola terms?
Depending on severity, expect anything from a warning to account suspension or permanent closure. Breaches like multiple accounts, underage play or using someone else’s debit card can lead to frozen balances during investigation and voided winnings once the breach is confirmed.
How do I close my Tombola account?
Contact support via 24/7 live chat, email at support@tombola.co.uk, or the freephone line 0800 29 888 73 (9 AM–11 PM) and request closure. Any remaining balance is withdrawn to your registered card or Apple Pay, typically within 3-5 banking days for debit cards.
Now that you know exactly where you stand with the rules, you can sign up and play with confidence — including that no-wagering welcome offer of a 100% bonus match up to £50.