About Tombola – Company and Contact Information
Tombola is one of the longest-standing names in British online bingo, and behind the cheerful chat rooms sits a properly licensed, Flutter-owned operation with round-the-clock support. This page covers who runs the brand, how it is regulated, and every way you can reach the team when you need a hand.
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What is the story behind Tombola?
Tombola has been part of the UK online bingo landscape since 2006, building its name on a simple idea: bingo games designed and run entirely in-house rather than licensed from third-party studios. That approach still defines the brand today. Every title on the site — from Bingo90 and Bingo75 Lines to Bingo80 and the quirkier Pulse, Burst, Blocks and Paper — is proprietary Tombola software, with tickets starting at 1p and capped at 50p, which keeps things friendly for casual budgets.
Since 2022 the brand has been owned by Flutter Entertainment, one of the biggest groups in the gambling industry. That ownership adds serious corporate backing to what was already a household name among UK bingo fans. Players can dip in via native iOS and Android apps or a responsive HTML5 web client, so there is no download drama either way.
The operator’s stated values lean heavily on community and safer play. Chat moderators are UK-based, and the responsible gambling toolkit is genuinely broad: net spend limits, deposit and loss caps, session reminders and self-exclusion, plus signposting to BeGambleAware. If you want the bigger picture of what the site offers day to day, our main review covers it here: Tombola.
How do you get in touch with Tombola?
You can reach Tombola customer support by live chat (available 24/7), by email at support@tombola.co.uk, or by calling the UK freephone line 0800 29 888 73, which is staffed between 9 AM and 11 PM. There is also an extensive FAQ and Help Centre built into the site.
- Live chat — open around the clock, every day of the week. This is the quickest route for account queries, deposit hiccups or bonus questions.
- Email — support@tombola.co.uk suits anything that needs documents attached or a paper trail, such as verification follow-ups.
- Freephone — 0800 29 888 73, free from UK landlines and mobiles, running 9 AM to 11 PM daily.
- Help Centre — a deep self-service FAQ covering payments, games and account settings.
One thing worth knowing: the chat hosts you meet inside the bingo rooms are UK-based moderators, and they handle community questions alongside the dedicated support agents. Some players do report that connecting to a live agent can take a while at busy times, and that withdrawal processing could be faster — debit card payouts (Visa, Mastercard, Visa Electron) land in 3-5 banking days, while Apple Pay withdrawals mirror the processing time of the linked card. All transactions are fee-free, which softens the wait a little.
Is Tombola properly licensed and regulated?
Yes. Tombola operates under a full UK Gambling Commission licence, Account No. 38613, which covers its British players, and holds an additional Gibraltar licence (RGL 052) for international operations. Both licences can be verified directly on the regulators’ public registers.
The UK Gambling Commission licence is the one that matters for players in United Kingdom, because it binds the operator to strict rules on fund segregation, fair games and responsible gambling. On top of that, the site’s games are all developed in-house, so fairness sits entirely within the operator’s own tested software rather than third-party certification. Card payments are protected with full-site SSL encryption and 3-D Secure 2.0, and deposits are accepted via Visa debit card, Mastercard debit card, Visa Electron and Apple Pay — from a £10 minimum first deposit and £5 thereafter (Apple Pay £5 minimum, available after the first card deposit).
Deposit controls include a £300 maximum balance and a weekly net-deposit ceiling, so the site structurally limits how much can sit in or flow through an account. For the fine print, the operator’s own documents are linked from our pages: Tombola terms and conditions and Tombola privacy policy.
Frequently asked questions about Tombola
Who operates Tombola casino?
Tombola has been owned by Flutter Entertainment since 2022. The brand itself has operated in the UK since 2006, running exclusively on proprietary, in-house software. This website is an independent review and is not the operator, nor is it endorsed or authorised by Tombola or Flutter.
How do I contact Tombola customer support?
Three routes: 24/7 live chat on the site and apps, email at support@tombola.co.uk, or the UK freephone number 0800 29 888 73 between 9 AM and 11 PM. An extensive Help Centre answers most common account and payment questions without needing an agent.
Is Tombola licensed and regulated?
Yes. Tombola holds a UK Gambling Commission licence, Account No. 38613, covering British players, plus a Gibraltar licence (RGL 052) for international operations. Both can be checked on the regulators’ public registers, and the UK licence enforces strict fairness and player-protection rules.
What are Tombola customer service hours?
Live chat runs 24 hours a day, seven days a week. The UK freephone line 0800 29 888 73 is staffed daily from 9 AM to 11 PM. Email support at support@tombola.co.uk accepts messages any time, with replies handled by the support team.
That is the full picture of who runs Tombola and how to reach them. If you fancy trying the in-house bingo rooms yourself, the button below takes you to the operator, where new players can claim the welcome offer: 100% bonus match up to £50, minimum £10 deposit, 1 Free Play awarded for every £1 (up to 50 Free Plays). 18+. GambleAware. First deposit only. T&Cs apply. No wagering requirements – winnings paid in withdrawable cash.